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We partnered with a company called Theikos to configure our Salesforce.com instance. They have now merged with Astadia (www.astadia.com). We are happy with our implementation - and very glad not to have any on-going maintenance fees.
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I am recommending that our non-profit implement Salesforce.com as we qualify for their FREE enterprise edition - 10 license program. However, I'm also proposing that we spend $7K on a "discovery" phase with a SFDC consultant, followed by an engagement to configure the software for $20 - $30K (est.). Our Board thinks this is "too expensive". I need
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Like spenceperry, we have the exact same need as you do. We're currently using Access but have not really leveraged the feature/functionality. We also have contacted Salesforce.com - and they DO provide their powerful hosted solution for free to Non-profits. However, I have not had time to really test it out. I do know it has done very well in the