Susan,
Your organization is being restricted from placing an order due to the "Organization Type" selected during registration. To view your current "Organization Type," log on to your TechSoup account at http://www.techsoup.org/stock, then click on "Edit Organization Profile" on the left-hand purple bar.
Eligibility for donations from each of our partners is based on the type/subtype that you choose during the registration process. If you feel that the organization type/subtype that you are currently registered with is inaccurate, you may change it to a more appropriate one. The type/subtype code that you choose should best describe the work of your organization. In some cases if we are uncertain of the accuracy of your choice, we will do our own research to determine the appropriateness of your choice. But we can not tell you what type to choose, nor can we tell you what types will or will not be eligible for donations.
Please review the different organization types listed in this link: https://www.techsoup.org/stock/registration_types_and_subtypes.asp.
Microsoft's eligibility requirements are outlined here: http://www.techsoup.org/stock/restrictions.asp#ms
Although we have no doubt that your work is very important and a great service to the community, each of our donating partners has specified nonprofit organization types which they are most interested in supporting through donations of their products.
If you find that you are not eligible for the Microsoft Product Donation Program through TechSoup Stock, please check out this list of Charity Resellers who provide software to non-profits at significantly discounted rates: http://www.microsoft.com/licensing/downloads/charity.doc
You can also review our Quick Guide to Discounted Software Programs: http://www.techsoup.org/learningcenter/software/page5055.cfm
Autumn