*Exact* Version of Symantec Client Security From TSS?

Hello,

Does anyone know the exact version / revision of Symantec Client Security (SCS) v3.1, specifically of the Symantec AntiVirus sub-component of the product, that is currently listed as being available from TechSoup Stock?

The reason I ask is because we purchased SCS through TechSoup a couple of years ago, but because it's a donated product, Symantec does not allow us to download program updates for it.

I can understand why Symantec would disallow full-fledged product upgrades on donated products, but their policy extends to preventing the downloading of even minor version revisions needed to correct bugs in the original donated product.

This is an issue for us because we have a fully-licensed copy of Symantec Backup Exec (BE) 11d that is currently under support with Symantec, and so we are eligible to upgrade to Backup Exec 12, which was recently released by Symantec. However, upon attempting to install BE12, the pre-installation environment check indicates that it is incompatible with our current version of Symantec AntiVirus, as per http://support.veritas.com/docs/290544:

Symantec AntiVirus 10.1.x version prior to 10.1.6.6000 causes GRT backups to fail. To solve the issue, update AntiVirus version 10.1.x to 10.1.6.6000 or later.

I've looked at moving to Symantec's latest business-oriented AV product, Symantec Endpoint Protection (SEP) 11, but A.) TechSoup doesn't currently carry it, B.) it'd cost us several thousand dollars to license it through a reseller, and C.) many people have reported bad experiences with SEP.

So, because SCS has generally worked well for us, if I could be assured that the version of SCS that I'd receive from TechSoup includes AntiVirus 10.1.6.6000 or later, it'd be most cost-effect for us to just repurchase SCS from TechSoup. However, I can't seem to get information as to what exact revision of SCS I would receive from TechSoup. I tried calling ComputMentor / TechSoup, but the woman who handled my call could not tell me what revision was currently shipping, and suggested that I post my question here. So - here it is. :smile;

Any information or feedback that anyone could provide would be appreciated!

Thanks,

Craig

Hi Craig--

I have our TechSoup Stock team following up on this and they are checking with their Symantec contact to get an answer for you. Thanks for your patience while we can get some clarification for you.

Best,

Megan

Thanks, Megan; I appreciate it! :smile;

Craig

Hi Craig--

Our tech folks checked the version of the Symantec Antivirus that comes with our Client Security 3.1, and unfortunately it's an earlier version than you're looking for (i.e., v. 10.1.4.4000 - see below).




Sorry the news wasn't better on this one.

Best,

Megan

Oh, drat. Well, at least we got a few years of good service from it, at a very good price!

Thank you for checking; I really appreciate it.

Best regards,

Craig