# of techs vs. # of users/PC's

Latest post 09-18-2007 12:59 PM by MeganKeane. 1 replies.

# of techs vs. # of users/PC's

09-18-2007 7:55 AM

I know this will vary from place to place, but would like to see what kind of numbers are out there at other non-profit agencies. (and would even like to know what it is at profit businesses)

That is - how many tech people does a place have to cover how many users and/or PC's. That is does your place have 2 techs to cover 100 users/PC?

I'm trying to get some compares of other places as a guideline to see if we could use another tech person at our organization.

Thanks

RE: # of techs vs. # of users/PC's

09-18-2007 12:59 PM

You might try checking out this article on staffing for technical support. The downloadable guide gives some sizing guidelines & other considerations for determining staffing levels.

Best,

Megan