# of techs vs. # of users/PC's

I know this will vary from place to place, but would like to see what kind of numbers are out there at other non-profit agencies. (and would even like to know what it is at profit businesses)

That is - how many tech people does a place have to cover how many users and/or PC's. That is does your place have 2 techs to cover 100 users/PC?

I'm trying to get some compares of other places as a guideline to see if we could use another tech person at our organization.

Thanks

You might try checking out this article on staffing for technical support. The downloadable guide gives some sizing guidelines & other considerations for determining staffing levels.

Best,

Megan