Hi all,
I was wondering what technology planning training you know of?
Is there anything in your area? Have you attended? Was it nonprofit specific? Was it any good?
If there isn't any, what would you like to see?
Helen
I will be running a 2 day ITIL Foundations Boot Camp course from March 21 to March 22.
The cost will be about $100 per person, it will depend on how many folks we have in the class. The max is 16 people. You will receive a class workbook which will help you map out your
org(s)in the ITIL world. The book alone would be $400 if you had to buy it.
If you were to do this course through a national training provider you would pay in excess of $2000 per person.
Non Profit consultants are welcome, however Non Profit staff will take priority.
This course is suitable for any "C" level / management folks and any IT staff.
Its all about process and management , it's for sure NOT geeky.
Some of the details of the class are below.
Please ping me if you have any questions
Regards
Ozzie Sutcliffe
http://www.itil.co.uk/ is what ITIL is about.
IT Infrastructure Library (ITIL)
"the key to managing IT services"
ITIL® (the IT Infrastructure Library) is the most widely accepted approach to IT service management in the world. ITIL® provides a cohesive set of best practice, drawn from the public and private
sectors internationally. It is supported by a comprehensive qualifications scheme, accredited training organisations, and implementation and assessment tools.
HP, EBay, EDS, Microsoft, Barclays Bank, Guinness, Procter & Gamble, IBM, Fujitsu all use ITIL
ITIL Foundations Boot Camp
Course Outline
1. Introduction to ITSM/ITIL
2. Configuration Management
3. Service Desk
What is a Service Desk?
Roles and responsibilities
4. Incident Management
Definition of an Incident
Incident management and control
5. Problem Management
Definition of a Problem and Known Error
Problem management and control
Being proactive
6. Configuration Management
Definition of Configuration Items
What is a CMDB?
7. Change Management
Definition of a Change
Request for Change
Change procedures
Change control
Change Advisory Board
Urgent changes
8. Release Management
Definition of a Release
DSL
DHS
Release management process
9. Service Level Management
The service catalog
Service Level Agreements
10. Availability Management
Definition
Reliability
Availability
Resilience
11. Capacity Management
Definition
Performance, demand, and resource management
Capacity planning
12. IT Service Continuity Management
Definition
Business continuity
13. Security Management
Definition
14. Financial Management
Definition
Budgeting for IT
Charging for IT