TechSoup/TechSoup Stock Help

Re: Cart check out problem

autumnt — Tue, 10 Nov 2009 23:56:51 GMT

Debra,

This message sometimes appears during checkout when our website is very busy. I can confirm that the request has been placed and is in process. You can also check the status of any requests on our website when you are logged in. Please let me know if you have any other questions.

Autumn

Re: Cart check out problem

debrasciranka — Fri, 06 Nov 2009 21:18:55 GMT

This issue is currently in effect for my order, which is for different products. Upon entering checkout I am directed to a "page cannot be displayed' error, listed below:

Upon reloading the browser and returning to the site, I found that I cannot even view the "get products" section of the website.

The page cannot be displayed

There is a problem with the page you are trying to reach and it cannot be displayed.
Please try the following:

Click the Refresh button, or try again later.
Open the www.techsoup.org home page, and then look for links to the information you want.
HTTP 500.100 - Internal Server Error - ASP error
Internet Information Services

Technical Information (for support personnel)

Error Type:
Microsoft VBScript runtime (0x800A0007)
Out of memory
/stock/include/ts_rss_init.asp, line 9
Browser Type:
Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_5_8; en-us) AppleWebKit/531.9 (KHTML, like Gecko) Version/4.0.3 Safari/531.9
Page:
GET /stock/Default.asp
Time:
Friday, November 06, 2009, 1:13:42 PM
More information:
Microsoft Support

Re: Cart check out problem

autumnt — Tue, 07 Jul 2009 15:14:02 GMT

Hi Trish,

I see that you were able to get the issue resolved yesterday and place an order. Sometimes our website has temporary issues but they are usually resolved within a few hours. If ever you have an urgent problem, please give us a call.

Autumn

Cart check out problem

Anonymous — Sat, 04 Jul 2009 03:25:36 GMT

When I am trying to checkout with an Adobe suite purchase the link goes to an about.blank page that just hangs up, is anyone else having this problem?

Thanks

Trish

Nurturing Dreams Foundation