New to the Forums: Specialize in database marketing

Latest post 11-11-2009 7:49 AM by stanleyB_at_clario. 7 replies.

New to the Forums: Specialize in database marketing

10-16-2009 9:47 AM

Hello, my name is Stanley and work I with clario Analytics.  We are experts at helping companies reduce marketing spend and increase respnse rates thru the use of advanced analytics - moving beyond query and reporting.

By leveraging your internal data, we can help you to not only discover the unknown, but also provide your organization with actionable forecasting metrics:
- Can you predict who is most likely to respond to a marketing effort?
- Can you predict which customers/donors you are most likely to retain or lose?
- Can the complex interactions that are driving your business be consolidated and formed for enterprise-wide consumption and action?

We offer significant benefits compared to traditionally deployed legacy systems. Taking advantage of cloud computing, organizations now have access to an advanced analytical solution at a fraction of the cost. Also, because there is nothing to download, all workflows are run on enterprise-level servers that do not require additional hardware on your side, meaning no additional taxing of your network. Our delivery method allows you to get up and running quickly to start getting answers to questions you have about your business. I would invite you to learn a bit more by visiting us at www.clarioanalytics.com. 

We also offer an educational webinar on Wednesdays @ 11:00 CDT.  Feel free to email me for required login information.

I am also interested to learn how some of you address the rising costs of direct marketing what methods have been successful for you

Thank you and I hope to provide answer to any advanced analytic questions that arise on these forums. 

Stanley Barton
stanley.barton@clarioanalytics.com

Re: New to the Forums: Specialize in database marketing

10-16-2009 11:32 AM

Hi, Stanley,

Welcome to TechSoup. I'm far from sold on the idea of advanced analytics for most nonprofits. However, you are welcome to answer whatever questions you find here on that topic.

Best wishes,

Sasha

Re: New to the Forums: Specialize in database marketing

11-04-2009 2:04 PM

Hi Stanley--

Welcome to TechSoup! I encourage you to have a look around our site and also check out our Community Rules & Standards that explains our rules including self-promotion in the forums. I know advanced analytics are more complex than most organizations probably need, but I'd be curious to hear a case being made to the contrary.

 

Best,

Megan

Re: New to the Forums: Specialize in database marketing

11-04-2009 2:28 PM

Hi Sasha,

NFP's and educational institutions are no different than for profit companies when it comes wanting to reducing expenses in regard to marketing.  For example:  You are an NFP and quarterly mail out 100K direct marketing pieces at a cost of $X.  Your expected response is something like 1%.  Let's say you could better identify who in your database would be most likely to respond to a particular offer and only market to them.  Perhaps you would be able to cut your direct mail pieces to 35K, save the expenses of the 65K not sent and end up with the same number of responses.  The savings would be realized profitability that could be allocated elsewhere.  How could NFP's not be interested to increase efficiencies?

This is obviously easier said than done.  However, by utilizing advanced analytics and building predictive models, this is the type of actionable that can be realized.  It really comes down to sending the right message to the right customer/prospect/donor at the right time.  Becasue there are so many variables associated with each prospect, using standard BI tools does not give you the ability to understand the correlation of variables or combination of variable that actually drive response.  This can only be accomplished using advanced or predictive analytics.

I am guessing one reason you may think advanced analytics is not for NFP's is because of cost, and traditionally that has been the case.  But with the advent of cloud computing, now advanced analytics can be had at a fraction of the cost of traditionally deployed software.

One last thing: If you think advanced analytics is not important for organizations to consider, I invite you to read the most recent Gartner Report at: http://www.gartner.com/it/page.jsp?id=1210613

Re: New to the Forums: Specialize in database marketing

11-04-2009 2:37 PM

Hi Megan, sorry about that.  It's just that advanced analytics can benefit organizations so greatly that I felt compelled to share.  Most organizations know so little about advanced analytics and the benefits it can provide, that they are not yet considering it part of their strategic plan.  In my opinion, the sooner NFP's know how to leverage the power of thier databases, the sooner better and more profitable decision can be made.

Re: New to the Forums: Specialize in database marketing

11-10-2009 4:35 PM

No problem, Stanley. Thanks for posting your insights on this topic. Definitely gave me some food for thought, particularly the study you pointed to.

Best,

Megan

Re: New to the Forums: Specialize in database marketing

11-11-2009 6:47 AM

What exactly are "advanced analytics"? This is a pretty tech-savvy forum, and I think we'd all be interested in the details.

Also, how can small to medium-size non profits start using these advanced analytics today (without buying anything)? What metric can we look at (using our donor databases) to... build a better mailing list or whatever? How can I create a "poor man's" predictive model?

This is an interesting topic, but (right now) this thread is more sales pitch than discussion. If Stanley is willing to discuss and explain the concepts (and the other products/approaches out there), then I think all parties would benefit.
 

Re: New to the Forums: Specialize in database marketing

11-11-2009 7:49 AM

I think this article does a reasonably good job of describing advanced analytics and even goes on to explain some people's trepidation:  http://www.articledashboard.com/Article/What-is-Predictive-Analytics-and-Why-Are-We-So-Afraid-of-It-/1175135 

You ask about what metric to look at and that is an excellent question...and the answer is, you can’t know for sure until some analysis is done because everybody’s data is different.  Here is a high level overview of how metrics are identified using advanced or predictive analytics. Say you have 30 variables related to each customer/donor/prospect (CDP) that may include information like: income, age, zip code, sales or donor history, education etc. and you are trying to determine who best to target with a particular marketing campaign. If you are using a standard BI tool (query and reporting), you can look at successes from past events and try to manually figure out who fits a particular profile, one variable at a time. But maybe there is not only one variable or two variables that are consistently present. Now, if you could take all associated variables into account simultaneously and let algorithms determine which variables are actually predictive and build a model that would essentially give each of those predictor variables a coefficient or predictability, you could then take that model and push it up against your database to score each CDP. You could then decide to send a particular marketing campaign to people who score in the top X% of the analysis and not send to people determined to be unlikely to respond. This way, you can reduce your marketing expense and increase the likelihood of responses because you will be sending campaigns to CDP that are statistically more relevant. Or you could even go a step further and take that model and use it to score people from a purchased list, thereby increasing the likelihood you will find additional, targeted CDPs.  This is only one example how advanced analytics can help. I hope I explained this clearly enough that it makes sense.
 
Let me ask a question; if you had to guess, what is a typical marketing budget for a particular campaign for a small or medium sized NFP. $Hundreds? Thousands? Tens of thousands? Tough to answer about a “poor man’s” predictive model when I have no reference.