@gkissi - I also had the same problem - my agency's "type" is defined by what we actually do, and while the MyFax software was clearly available to United Way agencies, which we are, I was denied the software because I didn't have the forethought to change our "type" to "United Way agencies" in their database (they allow only one type).
I have complained to Techsoup about this and asked for an address to send a petition for change. Would you be willing to sign it? If so, please send me your contact info - beckyd@soscs.org.
thanks!
Becky Domegan
SOS Community Services