CRM Options for International Non-Profit

I am investigating CRM options for an International Non-Profit organisation that organises a quadrennial sports event that has circa 20-30,000 contacts with both individuals and organisations. We have recently settled on the platform for our website which is a hosted solution providing registration processing and some social networking, however we still need a way to manage relationships with our contacts. 

Regards

Paul

We use SugarCRM at our for-profit company.  We went to the conference this year in February and got some nice training while there.  You mentioned that one of your cons was that it was sales oriented, but you can change all of the labels to be whatever you wanted.  The processes are very similar between donor tracking and sales-based CRM, but the terms are different.  So if you would be comfortable with the solution as it is, just change the labels of what people see.

We actually bought the professional version so we could get automated work flow, but if you don't need that feature I think the Community Edition might work nice for you.

We looked at Salesforce.com and decided against it because they have a huge vendor lock-in strategy.  The others I've never looked at.

1. I think you cons about CiviCRM is a bit outdated. We've made significant progress since someone posted those cons. The UI could still use some work, but the setup and integration with drupal have become even stronger. Together they make a very powerful combination (IMO)

2. Am not sure how many of the other packages have multi-lingual support out of the box. You might want to check on that.

3. We are having a developer camp in UK on June 23/24. If you are in europe that might be worth attending

lobo

p.s> I am a CiviCRM developer and hence biased towards CiviCRM

vTiger Open Source CRM may be an option. vTiger and Sugar CRM come with the free PBX system called Elastrix.

It is sales-oriented, but it may be an option as it has the language support you are looking for.