Small NP here. 1 employee (me) with a 13 member board.
I recently bought a Thinkpad T500 laptop from Lenovo. I love it so far but my experiance makes me want to caution my np friends.
I include the details of my name to aid in explaining my situation.
I am the Exec. Dir. of Potawatomi Wildlife Park (PWP). It is a D.B.A. for Potawatomi Park, Inc (PP) which is a nonprofit private foundation. We use the D.B.A. to clarify any confusion because another park in a major city an hour away has the same name (potawatomi Park) but is owned by that city.
I bought and charged my purchase on my private foundation's credit card which has my name as well as Potawatomi Park, Inc on it.. Had to pay the tax up front but was assured that a reimbursement would come once I submitted a copy of my state tax exempt form to their billing.
The odd requirement the customer service agent said was that the address on the sheet had to match our business address. I consider it odd as I have never come across that in the 25 years of doing business.
We just changed our billing address and changed most everything over to our physical address of the property. With updated state exempt sheet with new address listed on it, I sent it to Lenovo to be forwarded to billing dept.
Long story short, the addresses are the same but Lenovo has Potawatomi Wildlife Park in the computer and the exempt sheet reads Potawatomi Park, Inc.
While the addresses are the same, Lenovo is denying our reimbursemnt request becasue "the names don't match".
Lenovo is not business friendly since I am not allowed to directly communicate with billing to explain the issue or submitt additonal documentation. Lenovo is not np friendly for requiring this quirky requirement. Businesses have divisions, multiple offices, D.B.A names., variations of names, etc.
To be so petty is not customer friendly. I have never had such an issue in the 25 years we have done business and this includes buying computers from Dell which was a much friendlier experience.
I will be glad to update this thread if I ever sucessfully obtain a reimbursment but for this experience I still issue a Buyer Beware warning.