I utilized LunarPages for about seven years and loved them. Then, all of a sudden, LP became a nightmare (shortly after this article came out, actually). They had a set of programs that you could install from your control panel and we used one of these programs. It was a poll script. Being that we could install it right from the CP, we figured it was safe to use. I would go back and check for updates once a month.
Well, in May 2008, our poll got hacked. We disabled the poll script. In the process of doing this, LP must've seen we got hacked and shut our site down (even though the problem had been fixed hours earlier). I contacted them, confirmed that the script was still safe to reinstall and use, and they put us back online and I installed the poll script again.
About a month later, we had a problem where our Cute News script got hacked. LP notified us and told us they were able to rectify the problem and not to worry about it.
Then, about a month after that, the poll script we installed from their CP and checked for updates on monthly, got hacked again. LP took our site down and kicked us off their servers. No notice was provided nor was a warning given. They failed to take responsibility for a script they vouch for getting hacked twice and being the main source of the problem. They said they had a very strict three strikes rule in these cases and they don't take into account how long a customer has been with them with no problems.
So, we had three issues in a three month period, two of which were caused by software they encourage you to use, and they boot a customer of seven years with no previous history. The best part is that they wouldn't take responsibility for the poll script but after I raised a stink, they took it off the CP by the next day. It's a shame they choose to punish their customers over an issue that started with the company.
I went to IPOWER after that and have had more timely customer service and they are much less technical.