Hi Jeannie,
Thanks for your message. I actually posted something on the subject of Out of Stock software on our site a little while ago. The message lives
here and I think that may give you some ideas to your question.
Also, the error you encountered isn't standard for all products that are out of stock on our site. Rather, your organization may have bumped up against a restriction that is preventing you from receiving the software donation. The best way to resolve this is to either contact our customer support hotline at 800-659-3579, or email me the name and EIN number for your organization, as well as some brief information on the type of programs and services it provides. You can find my email address below.
Hope that helps. Let me know if you have any other questions.
Clement
clement at compumentor dot org