Before I start ordering Microsoft products under the new system, could I get some clarification? I do the purchasing for a library system with 4 branches and all of the bills paid through the main branch. At Techsoup I have my branches qualified as organizations with me controlling them from my profile...

Hi Richard, It sounds like the License Agreement may not be accepted, or perhaps the product keys are located in a different area of the site. You can call the Microsoft eOpen helpline: 1- 866-230-0560 for navigation and assistance with eOpen. Please be sure to have your Authorization information...

Rich, Since your organization is newly registered with TechSoup, there are some things that should be looked into before placing your first request for donated software. As what you will be requesting are donated products, there are rules, guidelines and restrictions for each program. Your organization...

I'm the IT Officer for the local squadron of the Civil Air Patrol, the volunteer auxiliary of the US Air Force (www.gocivilairpatrol.com). CAP is chartered as a 501c3 corporation. I'm investigating ways to obtain licenses for MS Office for squadron use, and I'm looking for a definitive answer...

I have a confluence of problems and was wondering if there was some advice. We are going to get a new server at our office, and want to get Small Business Server 2008 with it. However, one of our computers is running XP Home and our contractor says it must be upgraded to XP Pro. Here are my questions...

Hi Larry, There are no limits to the amount of users you can have on your Office 365 account. It is not affected by normal restrictions of Microsoft donations through TechSoup, because TechSoup is not involved with administering the program. Microsoft Office 365 account adminstration is done entirely...

The Server 2008R2 Datacenter edition sold by Techsoup includes 1 processor license. If I get buy a server with 2 processors, will I need to get 2 Datacenter licenses from Techsoup?

Sheree, For assistance with eOpen navigation, you can call the Microsoft eOpen helpline: 1- 866-230-0560. Please be sure to have your Authorization, License and Invoice number handy for verification. If you do not have this information (which should have been receive in the Microsoft Open License...

Hi Chris, Well, this crux of this issue is this: TechSoup is the one exception to all of the "reseller" language that Microsoft has on the Volume Licensing Service Center. Our arrangement with Microsoft (and many of our other partners) is to first verify the nonprofit status of an organization...

Hi Don, We do not currently have an updated version of Visual Studio System Team Suite with MSDN Premium. The closest item available is Visual Studio 2008 Professional with MSDN Professional . If this does not suit your needs, I would suggest looking at other discount software programs and charity...

Hi Toby, The eligibility process for Office 365 starts after you begin your free trial of the Enterprise E3 plan: Sign up for a trial through the Office 365 sign up page . (The free trial is for Enterprise E3 for Nonprofits, but signing up for that trial starts the process of receiving E1 as...

Hi Rob, You can request different Microsoft Office products. for example: Office Professional Plus 2003 and Office Professional Plus 2007 are considered the same product, but Office Standard 2007 and Office Professional Plus 2007 are considered different products and you should be able to request...

Hi Rob, If you are unable to locate your Subscriber ID via the eOpen website License Agreement, you should be able to contact MSDN Customer Service: https://microsoft.na.subservices.com/msdn/contactus.aspx but you will likely need your Authorization and License agreement number. Please let us know...

Does the software assurance we receive with the MS products we "purchase" from TechSoup enable us to get support from Microsoft? I tried to contact MS support recently (latest MS updates broke some Outlook stuff) and they told me that our software assurance didn't include support. Is...

I just noticed on the Microsoft site that "Students, faculty, IT support staff of academic institutions, and Microsoft IT Academies are eligible to receive academic pricing on select Microsoft Certification exams." Does TechSoup have a nonprofit discount for MS Certification Exams? Thanks...

Hi there! Microsoft products tend not to stay out of stock for very long. We expect to have the new version within the next few weeks. Keep checking back on the website or follow our Recent TechSoup Articles and Products RSS feed for updates. Autumn

Hi Shane, Since Visual Studio is the only product available through TechSoup that includes MSDN Professional, I am assuming that this is correct - but I am certainly not an expert on this product or the subscription. Were you expecting to find something specific with this subscription? Autumn

We've put together a series of blog posts that go into detail about creating and managing your accounts with TechSoup. If you have a question that was not answered in any of these posts, please let us know! Registration Qualification Updating Your Account Benefits of Your Member Profile...

Ray, Whether it is additional products or licenses, Microsoft does have the restriction of placing only one order per year. For more information I suggest reviewing the Microsoft Program FAQ as it provides a lot of information and examples: http://www.techsoup.org/stock/ms_program_faq.asp Please...

Tom, The instructions for retrieving your licenses were sent on 5/22/09 via an email titled "Microsoft Open License Confirmation". The Authorization numbers are also listed on your order status detail page in your techsoup account. Autumn

Hello! TechSoup Stock itself does not have any restrictions on how much or how often you can request products. It is based entirely on the individual software donations program restrictions and guidelines. It sounds like you are referring to the Microsoft Donation Program. Unless you max out...

Hi TechSoup We are a 501(c)(3) nature center and don't understand why we are being rejected by Microsoft. We don't fit the profile for ineligible organizations. Help!

Tom, According to the product page on our website as well as the Microsoft website, Core User CALs work with Windows Server, Exchange Server, SharePoint Server, and Systems Management Server. http://www.techsoup.org/stock/product.asp?catalog_name=TechSoupMain&keyword=LS-41264&product_id...

As many of you know, the end of the fiscal year is coming up quickly. We get many questions at this time of year so I thought it would be great to address some of them here! Christmas in July! (Well, June.) For TechSoup Stock, the month of June is like Christmas. This means that lines are...

Hi Susan, You are being restricted due to the organization type and subtype listed on your organization account. This would have been selected during the registration process and it is possible that there are other, better classifications for your organization. I will contact you directly with further...