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  • Forum Reply: Re: our org is not eligible for Adobe products?

    Hi mizdee, I see that you've already spoken with one of my colleagues in customer service. The Adobe donation program is indeed very popular but also one of our smallest programs and available to a relatively small percentage of organizations that register with TechSoup Stock. If you have not...
  • Forum Reply: Re: Microsoft eligibility

    Hello Autumn We are also having a problem ordering MS products. I tried to order office2008 for MAC and was told at checkout that we are not eligible. We are long time supporters and cheerleaders for Techsuop /Techstock. We never had problem in the past so I was not anticipating a problem when I planned...
  • Forum Reply: Re: qualify to purchase donated software?

    Whitney, Eligibility for software donation programs is based primarily on what programs and services an organization provides. The Adobe program restrictions can be reviewed here: http://www.techsoup.org/stock/Category.asp?catalog_name=TechSoupMain&category_name=Adobe&Page=1 For addtional...
  • Forum Reply: Re: Ordering Limitation

    Terry, Microsoft is the the only major donation program that does not work on the fiscal year. Microsoft eligibility and donation cycles are based entirely on the date of your first Microsoft request. For more information, please read the Microsoft FAQ: http://www.techsoup.org/stock/ms_program_faq...
  • Forum Reply: Re: Microsoft guidlines clarification

    Hi Rob, You can request different Microsoft Office products. for example: Office Professional Plus 2003 and Office Professional Plus 2007 are considered the same product, but Office Standard 2007 and Office Professional Plus 2007 are considered different products and you should be able to request...
  • Forum Reply: Re: How do i create an account for our other office branches

    Hello! First, in order to determine if the other locations within your organization are eligible for their own account with TechSoup, please verify the following: Does each branch offer the same services? The locations should have similar programming that serve more than one distinct sector such...
  • Forum Thread: Microsoft restrictions

    I need the latest version of Microsoft Office for Mac, but Microsoft requires that we order a minimum of 5 items. My nonprofit, Rainbow Women's Chorus, is very small, only about 18 singers, and we don't really need five items -- we don't even have an office! The most I can legitimately squeeze...
  • Forum Thread: Blocked from software purchase

    Today I attempted to purchase a software product offered through the TechSoup Stock program. During the process, a message indicated my organization was not eligible for the purchase. As suggested, I checked the eligibility requirements for the vendor (Symantec). Our organization qualified based upon...
  • Forum Reply: Re: Why no response?

    Hello BK, You happen to be contacting us via email during our busiest time of year (the end of the fiscal year) and though we do our best to respond in as timely a manner as possible, we are not always able to respond to emails as quickly as we would like. At any time, if you have an urgent issue...
  • Forum Thread: PDF file for verification

    I recently started to registar my school, Saint John's Catholic School in Valdosta,GA, I thought I had printed the pdf file to sent to you, but for some reason it never printed. How can I get a copy to complete to complete our registration?
  • Forum Thread: TechSoup Account Management 101!

    We've put together a series of blog posts that go into detail about creating and managing your accounts with TechSoup. If you have a question that was not answered in any of these posts, please let us know! Registration Qualification Updating Your Account Benefits of Your Member Profile...
  • Forum Reply: Re: Donations ASAP

    Hello! TechSoup Stock itself does not have any restrictions on how much or how often you can request products. It is based entirely on the individual software donations program restrictions and guidelines. It sounds like you are referring to the Microsoft Donation Program. Unless you max out...
  • Forum Thread: Being Rejected for Microsoft Donation

    Hi TechSoup We are a 501(c)(3) nature center and don't understand why we are being rejected by Microsoft. We don't fit the profile for ineligible organizations. Help!
  • Forum Reply: Re: MyFax Issue: Unable to Order

    Hi Martin, When reviewing any program restrictions it is very important to remember which Organization Type and Subtype is listed on your account. It may be that your organization is eligible, but that the particular subtype chosen is not on the list of eligible organizations. For example, the subtype...
  • Forum Reply: Re: Restrictions on Adobe Products

    There are a few things that you can look into. First, I would check the Adobe Special Donation Program . It doesn't have CS5, but it has quite a few CS4 products. If that doesn't have anything that you can use, have a look at our Quick Guide to Discounted Software Programs , which has a variety...
  • Forum Thread: TechSoup Stock Tips: #2 Fiscal Year End!

    As many of you know, the end of the fiscal year is coming up quickly. We get many questions at this time of year so I thought it would be great to address some of them here! Christmas in July! (Well, June.) For TechSoup Stock, the month of June is like Christmas. This means that lines are...
  • Forum Reply: Re: 501-c-4 help

    Hi Bruce, At this time, the software donation program is available only to 501(c)(3) organization and public libraries: http://www.techsoup.org/stock/faq.asp#q2_1 . There are, however, many many resources on our website which could be beneficial to all nonprofits. Below are some TechSoup links which...
  • Forum Reply: Re: Being Rejected for Microsoft Donation

    Hi Susan, You are being restricted due to the organization type and subtype listed on your organization account. This would have been selected during the registration process and it is possible that there are other, better classifications for your organization. I will contact you directly with further...
  • Forum Reply: Re: Adobe qualification for CS4,

    Joshua, Eligibility for donations from each of our partners is based on the type/subtype that was chosen during the registration process. If you feel that the organization type/subtype that you are currently registered with is inaccurate, you may change it to a more appropriate one. The...
  • Forum Reply: Re: Ineligibility

    Hi Joanne, Your organization is indeed eligible for the Adobe Special Donation Program. It could be that you had a product from the regular donation program or had exceeded the limit allowed per fiscal year. Below I am including links to the Adobe Special Donation Program as we still have Photoshop...
  • Forum Reply: Re: Adobe software allowance

    Hello Mark, Adobe states, eligible organizations may request up to a total of four individual applications or one suite application per fiscal year (July 1 to June 30). Your organization requested 2 individual software products within this fiscal year, making you ineligible to request the Creative...
  • Forum Reply: Re: non-qualifification for software donations

    Hello! First I should mention that Hospices now ARE eligible for the Adobe donation program - but this is a very recently development and orders must be placed by fax as we are still working out the back end technicalities for this. Our PDF Donation Request Form is located in our FAQ: http://www.techsoup...
  • Forum Reply: Re: Adobe qualification for CS4,

    I'm having the same problem. We're trying to purchase Adobe Web Design Premium and it's saying that we're not qualified. We did already purchase one copy of it (having been "qualified") and need another one. Since it's a new fiscal year, I thought it would be fine but it...
  • Forum Reply: Re: qualifications

    Hi Dave, At this time, the software donation program is available only to 501(c)(3) organization and public libraries: http://www.techsoup.org/stock/faq.asp#q2_1 . There are, however, many many resources on our website which could be beneficial to all nonprofits. Below are some TechSoup links which...
  • Forum Reply: Re: stock not available to churches

    Adrien, Churches with 501(c)(3) status are certainly eligible for a number of the donation programs through TechSoup Stock (list provided below) but organizations that are strictly faith-based will be limited to certain donation programs. If you haven't reviewed the information already, I suggest...