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  • Forum Thread: "The Adobe donation program is not available to your organization type. "

    I believe my organization (Womens Economic Ventures) should qualify and I have not yet found a way to ask someone why this has not qorked. I need this software by next week. Please call or email: 805-965-6073x105 or spearson@wevonline.org to clarify. Or I will try and continue checking the forum to see...
  • Forum Reply: Re: Upgrade Adobe InDesign 5.5 to 6.0 or is 5.5 still available?

    Hi Michelle, At this time, Adobe has reduced the number of licenses available through TechSoup to maintain consistent availability on fewer titles. InDesign CS6 is one of the programs that was not replenished. We are trying very hard to get all the previous programs we offered back in stock, but they...
  • Forum Reply: Re: Disqualified for Adobe

    David, It can indeed be tricky to find an organization type and subtype that is both appropriate and gets you the best eligibility for your organization. The Adobe products are very popular, but it is also our most narrow program and not every organization is eligible. My suggestion is to see what...
  • Forum Reply: Re: Disqualified for Adobe

    We were trying our darndest to get some Adobe product as well (we're a non-profit that does a lot of graphic/web design) but in the end we were told that only orgs that actually put the software in front of a cycle of users -- like a library or a school -- can get it. At least that's my second...
  • Forum Reply: Re: Bewildered

    Rich, Since your organization is newly registered with TechSoup, there are some things that should be looked into before placing your first request for donated software. As what you will be requesting are donated products, there are rules, guidelines and restrictions for each program. Your organization...
  • Forum Thread: Adobe InDesign availability?

    Greetings, We're in desperate need of a new design program for our mailings, and our preferred choice is Adobe's InDesign for Windows. I'm not seeing this listed on your site, though you said earlier this year it was available. Can you please show me how to find this using your search...
  • Forum Reply: Re: our org is not eligible for Adobe products?

    Hi mizdee, I see that you've already spoken with one of my colleagues in customer service. The Adobe donation program is indeed very popular but also one of our smallest programs and available to a relatively small percentage of organizations that register with TechSoup Stock. If you have not...
  • Forum Reply: Re: Acrobat 8.1.4 Pro

    Emily, First, I have removed the license key from your post. This is a public forum that anyone can view so please be careful about including private information in your posts. First, let me address the conversation that you had with Adobe. Generally, when the donations programs are set up, TechSoup...
  • Forum Reply: Re: Upgrade Adobe InDesign 5.5 to 6.0 or is 5.5 still available?

    Hi Brie! We are currently out of stock on all Adobe licenses. The good news is we will be getting more licenses in of our Adobe catalog in September, 2013 (when in September is currently unknown). Keep an eye on those new product alert emails because they're going to let you know when Adobe is...
  • Forum Thread: Norton and Adobe Indesign

    I put these 2 programs in my cart and checked the availibilty and it says our organization is qualified to receive these 2 programs? Why?
  • Forum Reply: Re: How to re-download Adobe CS6

    Hi PVFF, Please check your email for the download directions to your previous Adobe request #664936. If you do not receive the email, please reply to this post.
  • Forum Reply: Re: qualify to purchase donated software?

    Whitney, Eligibility for software donation programs is based primarily on what programs and services an organization provides. The Adobe program restrictions can be reviewed here: http://www.techsoup.org/stock/Category.asp?catalog_name=TechSoupMain&category_name=Adobe&Page=1 For addtional...
  • Forum Reply: Re: Cisco "out of stock"

    Hi Matthewpaulmaes, At this time, Adobe has reduced the number of licenses available through TechSoup to maintain consistent availability on fewer titles. Creative suite 6 Production Premium is one of the programs that was not replenished. We are trying very hard to get all the previous programs we...
  • Forum Reply: Re: Not Eligible for Adobe?

    The restrictions on donations are extremely literal. If your nonprofit is not listed with techsoup as doing exactly the kind of work that a donor's restrictions require, it does not matter what you are actually doing, and you will not get the donation. Nor can you immediately change the description...
  • Forum Thread: Lightroom 3

    I only found Lightroom 2 available for purchase through TechSoup. Are there plans to make Lightroom 3 available since it is now the current version of Lightroom from Adobe. If so when will it be available through TechSoup for nonprofit organizations.
  • Forum Thread: Adobe Suits

    I am wanting to know when there will be Adobe Suits available for purchase? Right now,Creative Suite 6 Design and Web Premium is "Out of Stock." Even with "Creative Suite 6 Production Premium" avaliable, there is a restriction that it has to be purchased with the Design Suite...
  • Forum Reply: Re: Out of stock?

    Hi Jangell2, We believe all of Adobe's products are moving to the cloud. You can see a list of the Creative tools here . At this time, we do not have any information about the availability of Adobe Photoshop Training. You may be interested in reviewing the Photoshop training courses offered by...
  • Forum Reply: Re: "The Adobe donation program is not available to your organization type. "

    Hi Autumn- We also found that there was a classification that prevented us from participating in the Adobe program. However, about two years ago we were able to purchase one of their products through TS. My reading of the requirements does include historic preservation and neighborhood revitalization...
  • Forum Reply: Re: Adobe Acrobat XI Pro

    Hi Bill, While TechSoup is currently out of stock of all Adobe licenses, in the first week of September we will be getting more licenses for our entire Adobe catalog! Make sure to check back in that first week you so you can take advantage of these donations! Negeen Account Management...
  • Forum Reply: Re: Adobe CS3- More than two computers?

    Carole, The Adobe products that are available through the TechSoup Stock donation program each include one license. According to the Adobe License Agreement information, a single license (as opposed to a volume license) is generally considered a user license and a single user may be able to install...
  • Forum Thread: our org is not eligible for Adobe products?

    I should like to know why our not-for-profit org is not eligible for Adobe products, please. The org is registered and I am an authorized user. What is the problem? Thank you, mizdee
  • Forum Thread: Adobe CS5 Wrong License Key problems

    We ordered adobe CS5 design this month, and I have been trying to install the software for over a week. The license key says that it worked with displaying the check on the screen. When the installation is complete, I rebooted the computer and tried to use the software. The software won't leave the...
  • Forum Reply: Re: Need to re-download Adobe CS6

    Hi Erin! I am forwarding you your old Adobe fulfillment email to your member log in email. You can absolutely uninstall and reinstall your Creative Suite. Just follow the directions in the email. If you have any questions during your download please call Client Services at 800-659-3579 , option 2...
  • Forum Reply: Re: Restrictions on Adobe Products

    There are a few things that you can look into. First, I would check the Adobe Special Donation Program . It doesn't have CS5, but it has quite a few CS4 products. If that doesn't have anything that you can use, have a look at our Quick Guide to Discounted Software Programs , which has a variety...
  • Forum Reply: Re: Ineligibility

    Hi Joanne, Your organization is indeed eligible for the Adobe Special Donation Program. It could be that you had a product from the regular donation program or had exceeded the limit allowed per fiscal year. Below I am including links to the Adobe Special Donation Program as we still have Photoshop...