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I have ordered and paid for donations already. They should be in transit. As I was looking for how to set a password that is one I create instead of having a new one sent each time I long in, I saw that our profile says our organizational status is "unresponsive". How do I change the password, and why does our profile say :unresponsive?
Welcome to the TechSoup community. I am not sure what that means. Sadly, the Client Services team has closed for tonight, but I will ask them to respond to you tomorrow.
TechSoup Community Manager
Good Afternoon Barbara! I think I was able to find your organization's account! Your donation requests should now begin processing, they will be fulfilled in the form of an email with instructions on how to download your product. I am also sending you a message to the email listed on your account to confirm I got the right one. I've included instructions on how to update your password. I hope this helps! Please send an email to CustomerService@Techsoup.org with your Federal Tax ID and name of your organization if you do not receive one from me. This will help us look up your account and see why it may be "Unresponsive." Have a great day!
CrystalAccount Management Specialist
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