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Need Help To Remove Malware!

Need Help To Remove Malware!

  • Two Days ago I made a mistake in accidentally downloading what seemd to be a good Program.

    It was NOT ! 

    It turned out to be some Malware which has compromised my computer.

    Whenever I attempt to go online it Pops up and I cannot even locate it nor remove it.

    In my extensive research found it came from Thailand IP # 210.1.58.100

    It also was a trick re-routing my emails back to my computer IP # 127.0.0.1 I believe.

    Can anybody out there assist me in removing this Problem Malware.

    I had to use my "Guest account" to sign on as my primary is where the problem is.

    My email is: adk316@gmail.com

    My Phone is: 3331-330-1817

    Dennis Koening

    Thanks Much.

  • Try this: http://www.superantispyware.com/

    The free edition is great. It's by far the best removal method we've found. I personally don't keep it installed on any computer, but it's usually my first response when a family member or friend gets something nasty.

  • Hi Dennis,

    Superantispyware is a great choice for trying to remove the malware that you received.  I actually bought the Technician's Edition because it is portable.  Another good one would be Malwarebytes.  You'll probably want to have both of these handy as I find multiple tools yield better results.  You'll also want to use this in safe mode as some malware is really good at blocking known removal processes.  You can reach safe mode by rebooting your computer and pressing f8 before windows loads.  I hope this helps you.

    Good luck,

    Gary

    Gary Network/Systems Admin Berlin, NH
    Host Non-profit Tech Careers, Security Forums
    Co-Host Networks, Hardware, & Telecommunications Forum

  • The best software I have found for removing stubborn malware is Malwarebytes.  They removed a fake antivirus program on my PC that Windows Security and Symantec couldn't. 

  • Dennis,

    I would echo suggestions for Malwarebytes. Another good one is Spybot Search & Destroy.

    One way you can run the scans (and probably have more success) is by booting your computer into Safe Mode. To do this, restart your computer, and just as soon as it comes back on, before it even gets to the "Windows Loading" screen, start tapping the F8 key on your keyboard.

    This should make a menu pop up that allows you how you want to "start" your computer - of the options should be Safe Mod with Networking. Try using that to log in to your computer (its OK to log in as yourself) and running the scans.

    ---
    David White
    Develop CENTS - Computing, Equipping, Networking, Training & Supporting Nonprofit Organizations Worldwide. Because IT Makes Sense.
    developCENTS.com

  • The Best of all is called ComboFix and you need to download it from here:

    www.bleepingcomputer.com/download/combofix/

    Restart the computer in Safe Mode with Networking and let it work.

    Manny Poyer

    IT Specialist

    Hyacinth Foundation, NJ

  • A warning: ComboFix is NOT a program to be used by inexperienced users.  This is a very aggressive tool that can likely cause serious damage to your computer if used incorrectly.

    You must know what you're doing when using ComboFix.  If in doubt, please do not use it.

    I strongly urge people to go ahead and use the other programs already recommended here (Malwarebytes, SUPERAntiSpyware, etc.).  These tools are often very effective in removing all of your malware/spyware issues and restoring your computer to good health.  Please make these programs your FIRST option.

    Only consider ComboFix as a last resort option: it should only be used when all else fails AND it should only be used by an experienced helper (such as competent IT staff).

    Yann Toledano, Digital Marketing Strategist
    YTConsulting.com
    Host, Web Building Forum, TechSoup.org
    Twitter: @webmanyann

  • Yann,  

    Thank you for chiming in on ComboFix.  

    Tools like ComboFix and Hijack This are both intended for expert use.  The DIY tools like spybot S&D, Malwarebytes, and Superantispyware are more appropriate for regular users.  If there is any doubt, pay an expert.  Using removal tools can cause irreversible damage and hose your system, requiring a fresh install of Windows.

    Gary

    Gary Network/Systems Admin Berlin, NH
    Host Non-profit Tech Careers, Security Forums
    Co-Host Networks, Hardware, & Telecommunications Forum

  • Of course, if you backup your computer (even though it has a virus) just before using an agressive tool, you afford yourself the opportunity to get back to where you started! :-)

    Tim Claremont
    Systems Administrator
    Rochester, NY

  • Dennis, were you ever able to resolve this?  I've run into some tricky ones recently.  They even ran in safemode, so getting rid of them was tough.  I ended up using Ultimate Boot CD to boot into a Linux based GUI with the look and feel of Windows.  It runs completely from CD so that no malicious files are open on your Windows partition.  

    Gary Network/Systems Admin Berlin, NH
    Host Non-profit Tech Careers, Security Forums
    Co-Host Networks, Hardware, & Telecommunications Forum

  • try running the Norton Power Eraser, it's a free download.

  • Many months have passed since this thread was started.  And since we never heard back from the original poster, we can all assume the issue has been resolved by now.

    Yann Toledano, Digital Marketing Strategist
    YTConsulting.com
    Host, Web Building Forum, TechSoup.org
    Twitter: @webmanyann