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As organizations focus more and more on cost-cutting, replacing employees that undertook certain jobs with automated online and phone-based processes and looking for ways to employees and customers/clients to self-report and self-manage using various online tools, the number of digital interactions that employees have with their employers and that clients have with organizations that are supposed to serve them in some way is on a steep, upward slope.
But as author Sheri Byrne-Haber notes in her blog, the constant drum-beat and push to fully embrace the digital experience for employees and clients is NOT bringing everyone along for the ride - and that means the digital divide is widening, not shrinking. The problem has become increasingly problematic for employees and clients with disabilities - people with sight impairments, hearing impairments, mobility issues and learning or intellectual disabilities. In this blog focused on employees and accessibility, Author Byrne-Haber notes that enterprise tools are largely inaccessible:
I have more than 300 apps available to me on my “work hub” related to everything from tracking potential sales leads, to benefits administration (401K, healthcare, dental, eye glasses), to travel, expense reports, pay checks, email, procurement, training, contract execution JUST to name a few of the different type of digital channels I am encouraged to use rather than picking up the phone and calling someone.
Full participation in remote meetings ranges from difficult to impossible because of the online tools used, and in the realm of non-online design, globalization has put many business processes in lower cost areas outside of the US that do not have accessibility laws resulting in physically inaccessible campuses.
The blog talks about ways to address these challenges and increase a company's focus on digital inclusion.
-=-=-=-=-=- Jayne Cravens Author, The LAST Virtual Volunteering Guidebook
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