We still pay ATT for many landlines to our headquarters office but it seems most staff are using personal cellphones as their primary way to make and receive calls. I receive very few calls on my extension.
Are their any good articles or publications to read to consider new options?
Cell phones are not really an alternative for an organization that relies on office phones. They lack basic PBX features such as being able to transfer calls, park calls, forward calls, see if a phone is being used at the moment, transfer to voicemail, auto-attendant will multiple options and announcements, call recording, call queue, call center supervision, etc. There are too many to list.
As an IT provider I have not seen a single organization that has stopped using a business phone system in favor of cell phones.
That being said, analog lines are no longer an only option to be able to connect your phone system to outside world. There is a PRI, which has been a standard for reliable business phone service. There is SIP, which is a Voice over IP (VoIP) protocol that provides great savings over traditional phone company charges. There is hosted VoIP, where the phone system is not in your office, you don't need to pay for it or for a phone service, all you need is an Internet connection and a monthly fee per extension. Some companies even switch their phone service to Skype for Business that they have with their Microsoft Office 365 subscription. They use their computers to make calls with headsets.
There a ton of options out there, depending on what features your organization needs, what budget you have, how many users you have and what you current phone bill is.
If you tell me how many phone extensions you have and maximum number of users on the phone at the same time I can give a ballpark of what you can expect to pay with different option
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