I have gone through every step in the email from Microsoft to register this renewed donation at their VLSC. All that goes smoothly, and I downloaded Office.
To use it, however, requires activation, and every time I try to activate it, logging in with the same account used to log in to download the package. Every single time, I get a message saying there is 'a problem with this account' and to try again later. This has been going on for days now.
The software is absolutely worthless if I can't use it.
I'm sorry to hear you are having trouble utilizing your Microsoft donation through TechSoup. Below, I will provide you contact support information that is available to you directly from the VLSC. I will also provide a direct link for our paid Help Desk service organization's can utilize for a one time fixes, or in your case, a software installation.
VLSC Support Center: Phone: 866-230-0560, option 4 (5 a.m. to 5 p.m. Pacific time Monday through Friday).Tell the representative your call is regarding an Open License agreement.
One-Time Fixes or Ongoing Support for Nonprofits; Help Desk for Nonprofits, http://page.techsoup.org/help-desk-for-nonprofits?cg=hp.
Ricky M.Cloud Services Provider | Account Manager | TechSoup
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