Your work is vital. We are raising funds to support it.
After a long long call to Microsoft regarding Not For Profit organisations I was directed here by the competent team at MS. Now I find that I cant even use this service as I am not located in the US, nor do we have the same NFP structures.
My question - Does MS actually do special pricing for NFP or not, and if so - how do we sort it out. I phone MS local office and end up in a call centre in manilla or somewhere similar.
Microsoft does indeed provide nonprofit discounts. Since I do not have all the particulars about the steps you've taken, here's what I am going to recommend: you should register through the Microsoft nonprofit portal: https://nonprofit.microsoft.com/#/register
Through this site, all countries are represented and you'll be directed to follow the required steps for your country to register, confirm eligibility, and begin requesting products.
I hope this helps!
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