Your work is vital. We are raising funds to support it.
Can someone please tell me what an Association Code is? I have clicked on every link they have posted and cannot figure out how to get it. I am the director of an org and their "helpful" links say that it will be emailed to me in my confirmation for joining. Well I have looked the site over many times and can't find it.
It looks like you worked with someone in Customer Service to resolve your issue. Please let me know if there's anything else we can help with.
Autumn Teeter | Forum Moderator for TechSoup Customer Service
Could you post here the answer to his question? That way people like me don't have to go through what he did to get his answer?
Thanks so much!
The detailed instructions are in our FAQ which you can read here. You can also contact Customer Service and we'll assist you with getting associated with an organization.
The detailed instructions are incorrect. There is no Association Code in my active orgs list. I'm trying to give same to a colleague and can't find it.
Hey Mike, just letting you know we're looking into this!
Chris Delatorre · Editor, science geek, remote work advocate · https://twitter.com/urbanmolecule
WHAT IS AN ASSOCIATION CODE? FFS. I'm trying to figure this out as a 501c3 and your non-instructions on this issue ARE OF NO HELP WHATSOVER. WHAT IS AN ASSOCIATION CODE? ANSWER THIS QUESTION.
Please help... the instructions at the link aren't helpful at all. I am the executive director, and it's my name that pops up when I try to add the organization. But it doesn't recognize me, and asks for an association code. I have no idea what that is.
I'm in a bit of a rush and with the holiday weekend coming up...
Seems like a common issue. Isn't there a way to automate this so we don't have to wait for customer service to help us each time?
An association code is something we use to help ensure that the people wanting to be added to their organization’s account are indeed part of the organization. People can get this association code from their organization’s current authorized agent. If the authorized agent for their account has left the organization (or they don’t know who it is), you can email or call us and TechSoup will help you get added to the account.
If one of the existing authorized agents is still with your organization, you can contact that person with the following instructions to be invited as an authorized agent:
Lewis Haidt Senior Manager, TechSoup Online Community and Social Media @lewisha
What if there is no "authorized agent" that has the code? How long does it take to hear back from your Customer Service with instruction on how to proceed? I submitted a support form 2 days ago.
Your instructions are absolutely worthless. Why do I have to manually do all of this stuff anyway? You've already validated me and my organization, it should already be associated.
I agree these instructions seem written in pure bureaucratese language - what happens if one does not have an association code and this is a first time application?
Just to make sure I'm giving you the right instructions can you tell me whether you are trying to connect to an existing organization or do you need to add one that is not already registered with us?
I am trying to connect our non profit and I cannot find the association code? No one in our organization has done this before.
Our organization is trying to do the same. We have had no previous sign ups so this is new., therefore we also do not have an organization code that was ever given to us. Please help, we needed This info like yesterday.
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