In the marketing email dated June 22, 2018, there's an offer for nonprofits to use Workplace on Facebook free of charge. Checked it out to see if it can be useful for my organization, but could not see how to register it as a nonprofit. The email on my TechSoup account was different from the email address I used to sign up on Facebook. Is that the problem? I've since changed my email address on TechSoup to match the one on Workplace. Thanks.
It sounds like you've probably signed up correctly but have some different information that needs syncing. It's best to contact customer service about this issue which you can do here: http://www.techsoup.org/about-us/contact-us
Thank you! I might just try to start over. Seems you guys are busy.
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