Must have System Administrator/Technical access to your account. Contact TechSoup if you do not have access to a previous admin's account.
1. Go to My Account
2. Select the organization you want to access under Your Organizations
3. Find the Association Code on the right-hand side under Validation Details
The best way to contact customer service is here: http://www.techsoup.org/about-us/contact-us
this did not work for me...there is no validation details on the right hand side or anywhere
Are you seeing the name of your organization on your My Account page? How are you accessing the site? Mobile? Which browser/OS?
My recommendation is for you to contact customer support as they will be able to help guide you whatever the reason is that you are not able to see/access the code. https://www.techsoup.org/about-us/contact-us
However, if you're wanting the code to give to a colleague for access, you should have the ability to click on the name of your organization and see an option to invite others. Instructions, including the code, will then be sent by email.
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