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I'm about to lose my mind about this "association code." I am the authorized agent and I don't know what that is or where to find it? I've written to you twice about this with no response.
The information below should help, but please reply if you have additional questions.
Association codes are only needed if you are trying to gain access to an organization that has already been registered with TechSoup. If an organization is not yet registered, you should be able to go through the join and adding an organization process without issue. During registration, a code will be generated for you and can be changed at any time by editing the organization information.
Associating to an Existing Organization
When you are attempting to add your organization and see that it is already registered (you may need to select the right location first) you will be asked for the association code on the left-hand side of the page. On the right-hand side, the name of existing agents is presented, so that you can ask these individuals to login to their account, locate and give you the code, or to invite you to access the account.
If these individuals are no longer are part of your organization (or are unable to login), contact TechSoup Customer Service. The team will confirm your information and help you gain access to the association code, and your organization's account.
I am the existing agent and I was never sent an association code. I am with the other person...this is making me crazy!!!
hello again! :)
Without more information about what you are seeing and trying to do, it's difficult to help. Please be sure to read the instructions in the thread above and if you're seeing something different, please either contact customer service or reply with as much detail as you can about what it is you're seeing, and needing the code to do.
Calling Customer Service
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I am having the same issue. I need to give someone an association code, but NONE of the information you have provided have told us, the administrators, WHERE to find it on the TechSoup website. That's all we need to know. Is it under our account, does it populate when we send an invitation to someone to join the account?
The challenge with these specific forum threads is that the represent many different scenarios. For your situtation I believe that the following information is what you are looking for, but if this is not what you are seeing then you’ll need to contact customer service as there may be other instructions or issues to discuss.
First, login. Then follow these steps:
1. Go to My Account
2. Select the organization you want to access under Your Organizations
3. Find the Association Code on the right-hand side under Validation Details
This is more than just a little frustrating. Apparently, finding the association code has been a problem for a long time. I have followed every direction and still can't find the code. The offer to buy GrantStation expires this evening and I have been trying to order it for over 2 hours. I have called for customer support. After a very long wait, I opted to leave a message and got cut off. I have written an email.
It should not be this difficult to order a product. It should NOT be this difficult to find the association number. I am the only person on this account. Please, please, PLEASE help me find this code!!
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