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I use QB Premier nonprofit 2018 purchased from TechSoup in 2017. My offsite bookkeeper uses QB 2017 and sends me an updated file every month. Recently, when I try and open that file I get the message: “This company file needs to be updated. Please ask your QuickBooks Administrator to update the file.” I am the administrator and previously the file would update automatically upon opening it. About 20 minutes after posting my issue on an Intuit community forum, someone claiming to be with their help desk called me. He walked me through a number of possible fixes and seemed legitimate. None of the possible fixes worked. At the end, he said that QB licenses bought through tech soup are for one year only and that I would need to upgrade to 2019 in order to update and open the files sent to me by my bookkeeper.
Can anyone tell me if this is true?
Thank you for your message!
The QuickBooks Premier products obtained through TechSoup do not have an expiration date. In other words, you are fine to be using the 2018 product that you purchased, and there is no need to upgrade unless your organization wants to. With that being said, Intuit may end support on older version of QuickBooks, but 2018 is still supported. I think what you are experiencing is due to your bookkeeper and you using different year editions. Unless your Bookkeeper has the Accountant version vs. Premier, I believe you will have issues sharing data due to the different year versions. I've seen similar discussion on various Intuit forums, here are some links as an example:
Hope this helps!
-Baily Maples, Program Manager, TechSoup
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