Does anyone have experience with Flipcause? It is about 2 yrs old, aimed specifically at non-profits, especially small and growing, with a focus on fundraising. They say they already have 2000 customers, and have what appears to be an innovative model. They plug widgets into your existing website, to send users to their integrated app for donations, events, volunteers, etc. We are trying it out and would like to hear others' experiences.
Hey EcoSpirit, sounds like an interesting platform. A few suggestions - first, please fill out your community profile. More context on your nonprofit and how you use technology will benefit the community as a whole. Here's how to do that. Second, why don't you start by summarizing your experience with Flipcause here? It will encourage others to join in and anything less just seems like an advertisement. There are many products out there - I think sharing some context will cut through the noise. How did you learn about it and how is your nonprofit currently using it?
Chris Delatorre | comms consultant | christopherdelatorre.com
Profile now done. Wicomico Environmental Trust is a typical small-scale local environmental advocacy organization, whose goals include community outreach, education of local public officials about local environmental issues, and partnership with other regional like-minded organizations, to improve the health of the Chesapeake Bay and its watershed, focusing on the Eastern Shore. Over the years we have faced many of the same issues as other similar organizations. We have gone through several iterations of our web site, and have struggled to find a solution that integrates the website, social media, email outreach, and membership/donation database management, that is user-friendly enough for non-technical volunteers to use, and that does not require full-time IT support. And of course affordable.
I researched several of the tools listed in your helpful table of donor management software, but so far have been unable to find something that seemed to be right fit for us, without starting from scratch. We recently responded to an email from Flipcause, I asked a lot of technical questions, and we saw a demo, which seemed more innovative than anything else I had come across. They are currently integrating it into our website, using widgets that will link to a donation/events/volunteer registration/online shopping interface that we will be able to manage. I'll report back when we get some experience with it. Sorry, I guess it did sound like a sales pitch, but it wasn't, I just wanted to see if anyone else had experience with it.
Hey ecospirit,Thanks a lot for filling out your profile - and for referring your colleagues to TechSoup! No worries re ‘sounding like a sales pitch’. I guessed as much but wasn’t sure, and the info you gave will be helpful for anyone who drops in. What you describe sounds great, actually. I’m curious for some feedback as well - and I look forward to your learnings!You might want to check out this nonprofit web design #SoupChat we did in December - good info there.
Great to have you here!
And I forgot to mention - in case you're interested we have a new 4-part Photoshop tutorial happening right now - check out Part 1 and share your questions in the tutorial forum thread. Please spread the word!
How are liking Flipcause? I just signed up for the trial, played around with it a bit today. Like you, looking for a review/user experience! You can reply to steve at trailsforillinois.org
So far, it is pretty amazing. Both the interface/web design and the underlying technology seem very up-to-date. We have successfully integrated their widgets on our website and have already begun processing payments using their payments system. It seems much easier for non-technical users to use than anything we have used in the past. We don't miss Paypal. So far they have been very responsive and professional in our interactions with them. And the price is very competitive for a small organization like ours. The only big thing it doesn't do is store the transaction data in a database. You can, however, get easy to read reports and download the data into something else for storage.
Wow interesteing. I came across tech soup. while searching for feedback on flipcause. I work for a grassroots NGO in a slum in Nairobi, Kenya called Mathare Children Fund panairobi. We have someone locally who is currently designing our new website and were recently approached by Flipchart. So far I have been hesitant as they have been a bit too persistent for my taste. I have many question marks. So I am very interested in feedback before I proceed with them. Good to see some positive feedback so far.
I am particular interested in their business model as they are offering their service for free. Above feedback though talks about a cost... and they also claim its possible to store transactions in a database ...so I am seeing mixed messages .
Any feedback welcome.
PS: sorry I saw too late that this is the US site of techsoup, apologies .hope I still can continues (our board is in the US if it helps ) .seems the kenya site is not integrated ...
Hi Britta, thanks for dropping in! We'd love to hear more about your experience with Flipcause - let us know how it goes.
Interested on any updates on how it's going now that you're a half a year in. I run a small non-profit that's also considering this as an option. Thanks!
My organization is still using Flipcause. They recently made some updates, and also now offer a downloadable guide for how to use it for fundraising. I would say the only problem we've had is that customizing forms is somewhat limited. They have standard forms, for example, for registering for events, for example, but when we have added custom fields, the custom data is there but not in an easily usable format when downloaded. I presume that this is to keep it simple and affordable overall. Every time I have asked for help they have been very responsive, and I think they are trying to continuously improve the product based on customer feedback. I would still recommend Flipcause.
How do you feel about Flipcause now? Our nonprofit is also being solicited. In addition to the monthly
charge do they get a fee for each transaction? Thanks.
We've been using it for 6 months or so now and absolutely love it. They're constantly making upgrades and improving their services. There is a per-transaction fee, but it's basically the credit card fee itself and is less than 3% I believe. I would recommend signing up for one of their walk-through sessions, as they're super informative and can answer any questions. If you end up signing up, talk to someone that's already signed up, because they provide referral discounts.
We use to just use PayPal and it was cheaper, but there's so much more functionality and it's easier to use than PayPal as well. One of the options that Flipcause has is to allow your donors to pay for their transaction fees. Just savings via that feature alone covers a big chunk of the monthly charge.
Here's a good comparison article for Massachusetts Nonprofits News.
Lewis Haidt Senior Manager, TechSoup Online Community and Social Media @lewisha
Hi - I have been looking at all your posts regarding FlipCause. Can you tell me if you are still using this program? I am curious about the forms and reports issues? Also, we are looking at doing an event where last year the tickets were handled through eventbrite. Just curious how day of event friendly this system is. Sorry for all the questions but would appreciate any and all feedback. Thanks! firstname.lastname@example.org
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