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We are evaluating different vendors for a Donor Management / CRM system for a small college. Is anyone using Microsoft Dynamics? Any thoughts?
Thanks, : )
NTEN surveyed hundreds of NPOs about CRM systems in 2007, you can find it here.
However, the report is available free only to NTEN Members, $50 for non-members.
Tal FrankfurtCloud for Goodwww.cloud4good.comTal@cloud4good.com@Cloud4Good
We have been using MS CRM in our office (18 people - Non-Profit) since October of 2009. It is a very robust program, and has a lot of functionality to it. Our biggest challenge with it is learning it and its complexity, and then applying it to our daily operations, business processes. We went through the selections process almost 1 1/2 years ago, so I can understand that challenges with finding the appropriate vendor. If I remember correctly to, NPower demonstrated a Donor Management module that could be applied to CRM, and may be helpful to you. Hope this information helps.