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Susan Tenby, Parernships, Online Community and Social Media Director, Caravan Studios, a division of TechSoup.org.
As for web based solutions, it is a struggle to get them accepted here. Web based applications aren't trusted due to bandwidth and downtime considerations in this country. I've tried explaining the difference between Internet and Inranet but people go blank - they just want something they are confident will work for them
Eric Leland, FivePaths: http://www.fivepaths.com
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