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We purchased Adobe CC annual subscription, but the person who paid for it is different from the person who actually needs to use it. Does anyone have any experience setting this up?
Do we need to call Adobe to assign the license to the user's Adobe account?
Thanks in advance for help.
I am a Lead with TechSoup's Customer Service Team. We received your Forums post and saw you were working with an Account Management Specialist via email about your question. I sent you a follow-up[ email with some additional information, but I think it would be best to have you speak to someone at TechSoup over the phone about your Adobe Access to Discounted Rates question. This product can be confusing for some members and we want to make sure we have fully assisted you.
Please contact TechSoup at: 1-800-659-3579 - Monday through Friday from 7 a.m. to 12 p.m. PST.
Hi amekassa,I am a Lead with TechSoup's Customer Service Team. For both the Adobe Acrobat Pro DC 1-Year Individual Membership – Access to Discounted Rates and Adobe Creative Cloud All Apps Plan 1-Year Individual Membership – Access to Discounted Rates, these are cloud based subscriptions. You will receive a sign up link in your TechSoup Fulfillment Email, not licenses. These discounted rate are also only for brand new, individual Adobe subscriptions. You will not be able to assign the subscription to an existing Adobe ID, you will have to register a new Adobe ID. Additionally these are for individual subscriptions, you will not be able to request multiple discounted rate and then manage all the individual subscriptions / users under one Adobe organization account. We recommend reviewing the TechSoup Product Page for more information about the restrictions and requirements for these Adobe Access to Discounted Rates. The product information is listed in three tabs, all located under the blue Related Products section, and are titled: DESCRIPTION | DETAILS AND SERVICE COSTS | RULES, ELIGIBILITY AND RESTRICTIONS
If you have further questions and would like to speak to someone, you can reach TechSoup at: firstname.lastname@example.org or 1-800-659-3579 Monday through Friday from 7 a.m. to 12 p.m. PST.
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