I have never been so angry with Intuit Quickbook system as I am now. I had desktop 2015 version and was forced to purchase a new version. I never realized the incompatibility and complete difference between the desktop and online versions. This transfer occurred towards the end of the first quarter. No payroll information was transferred over; half of my payroll was on the desktop and half was on online. Therefore I am not able to generate quarterly reports to turn into Fed and State. I wasted over 2 hours working with Jasmine tech and Debra supervisor with the only statement that it is my fault for switching in the middle of the the first quarter and should have waited until the quarter completed! Are you kidding me?! If that is your policy, then Intuit should NEVER have allowed this transfer until the quarter was completed!!! This policy should be made up front and public! I was also told that it is desktops problem not online and for me to call them. I KNOW that if I called desktop, they would say it is online's problem. So now I have to go back to my desktop version and enter all the payroll data in order to run my first quarter reports. I did that, and because I transferred my payroll to online, I still cannot generate the report!! Really?!!! Now I am on hold as I get a "one time" trial version of payroll so I can generate my first quarter report! Thank you!!!
I also asked for a statement to provide to the IRS and State that my reports are late because I inadvertently made the mistake of transferring into quickbooks online system which does not support mid quarter data transfer. No, I could not get any statement to help waive late penalties/fines. "It's your problem for transferring mid quarter and you should have waited until the end of the quarter". statement from Jasmine tech support.
Thank you for the heads-up. This sounds incredibly frustrating. I hope some QB expert will weight in with advice -- though it may be too late for that.
RobertForum Moderator Robert L. Weiner ConsultingStrategic Technology Advisors to Nonprofit and Educational Organizationsrobert [AT] rlweiner [DOT] comwww.rlweiner.com
To be fair, Quickbooks Online is a completely different product from Quickbooks Desktop. It's not an upgrade, it's a migration from one bookkeeping software to another and needs to be treated accordingly. They just happen to be both made by Intuit.
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