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Hello! I am a reference librarian that also deals with basic computer issues. Anything that is beyond me is forwarded onto the IT department for the technicians to handle.
Hi, Christie! What kind of "basic computer issues" do you deal with? I'd love to know!
-=-=-=-=-=- Jayne Cravens Author, The LAST Virtual Volunteering Guidebook
Mainly minor issues like restarting computers when they stall out, change out all toners, and various small duties that are okay for staff, but not for patrons. I usually show patrons how to do minor things like the proper way to use a flash drive or how to login/logout of their emails and other membership-based sites so that they don't shut our computers down. Sometimes I have to rule over what is a "virus" and what is not. I also sit am called upon to sit at the computer while the real techs log in remotely and correct more major issues. I do a lot of tickets for troubleshooting and will follow the tech's directions to see if it can be solved that way. I do not do anything network wise or take any components apart.
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