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The "Best Practice" lesson that I have learned while working with this NPO is that it is extremely important to understand how "business" is conducted in the organization BEFORE making any strategic technology recommendations / decisions. Understanding and documenting the underlying "business processes" that make an organization go is the first step to any longterm meaningful changes in organizational behavior.
I think the main ingredient necessary to achieve strategic technology planning at a small nonprofit (we number about 20) is to have a legitimate IT person on staff.