How do you keep track of information about your organization's donors, supporters, members, volunteers, and other constituents?

CRM — Constituent Relationship Management — is the set of processes and supporting technologies used to acquire, retain, and enhance constituent relationships. In Idealware's article Creating a Relationship-Centric Organization: Nonprofit CRM, you'll find tips on how to acquire, retain, and enhance constituent relationships.

After reading the article, how would you describe your own organization? Constituent chaos? Self centric? Enlightened stone age? Or relationship centric? If you are not so already, how can you become more relationship centric? How would you encourage other nonprofits to improve their constituent relationships?

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