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The U.K.'s Information Commission has served an enforcement notice on the U.K's Alzheimer’s Society and criticised the charity for displaying a "disappointing attitude" towards handling the sensitive personal data of its beneficiaries. An investigation launched by the ICO in November 2014 found that its volunteers were using personal email addresses to receive and share information about beneficiaries, storing unencrypted data on their home computers and failing to keep paper records locked away. The regulator also found that the volunteers had not been trained in data protection, that the charity’s policies and procedures had not been explained to them and that they received little supervision from staff. The failings identified by the ICO concerned a group of 15 volunteers who helped 1,920 dementia sufferers and their families or carers seek NHS healthcare funding between 2007 and 2014. The volunteers drafted reports that included sensitive information about the medical treatment, care needs and mental health of beneficiaries.
Stephen Eckersley, head of enforcement at the ICO, said in a statement: "In failing to ensure volunteers were properly supported, this charity showed a disappointing attitude towards looking after the very sensitive information that people trusted them with.
Here's the whole story.
What are your policies regarding volunteers - and staff - using personal emails for work? Or storing work-related materials on their home computers?
-=-=-=-=-=- Jayne Cravens Author, The LAST Virtual Volunteering Guidebook
Great share, Jayne - thanks. I suppose the same thing goes for consultants, contractors and board members - thoughts?
Chris Delatorre · Editor, science geek, remote work advocate · https://twitter.com/urbanmolecule
Absolutely! Goes for employees as well! Everyone! Rare is the policy I see for volunteers or employees that shouldn't apply to everyone at the org.
Your thoughts on Google for Nonprofits? Seems a popular option.
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