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What to Do When You Outgrow Your Homegrown Tech Support

What to Do When You Outgrow Your Homegrown Tech Support

  • Comments 2
  • We have a non-profit that needs good tech support on an "as needed basis." We have ACT the #1 installed CRM and on site server based Quickbooks. We do not need or want a maintenance  or managed program. I suspect most small non-profits can not afford another $150-$300 per month "in case" there is a problem.

  • nocancer,

    Thank you for your feedback. Good point that lots of nonprofits cannot afford additional IT expenses. TechSoup launched IT Assist because we have heard from many TechSoup members that an affordable managed IT service program is an area of need, particularly for growing nonprofits that don't have the budget for in-house tech support.

    With a managed IT services program, you're not just supported "in case" there's a problem. You have expert support for the regular maintenance — such as backups, upgrades, and patches — that will keep your technology secure and up to date, as well as support for long-term technology planning. We also believe that a managed IT service model is ultimately less expensive than relying on a "break and fix" model or "as needed" support when something goes wrong. For those organizations that are considering hiring their own in-house IT support person, a managed IT service is also a less expensive option.

    We do understand that there are also many TechSoup member organizations with very limited budgets (that's why we do what we do, after all!) and we are currently exploring ways to deliver "as needed" tech support in a way that is effective and cost-efficient. If you would like to hear more about what we're thinking, please contact us at itassist@techsoup.org.

    -jim

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