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First, I want to thank all of you for your support of our efforts to bring new technology programs to the sector. In the beginning, we solely included donated equipment. But as we increasingly sought to broaden our hardware offerings, we've expanded to new models. They range from discounted hardware in our catalog from various vendors to new affiliate relationships where unique discounts are available on other companies' websites.
It's our recent launch of the Dell Affiliate program that prompts me to write to all of you today.
We had the opportunity to create a special private site where qualified nonprofits and libraries could get access to the entire Dell catalog with selected unique, ever-changing Dell discounts. We've seen a number of postings on TechSoup.org from users asking why they were asked to pay an admin fee prior to viewing detailed information on the savings in this custom catalog.
And these are solid and reasonable questions. The immediate answer is that there is currently no way to give users access to the catalog without initial validation. This validation process confirms that their organization is eligible to participate in the program. However, that validation also gives them the ability to place orders.
In order to make the program as transparent as possible, we are dedicated to, at a minimum, providing periodic updates on the top savings on the custom site by comparing the offers to retail costs on the Dell.com site. We hope this will help you better understand the benefits of the program.
Check the product page for the latest discounts.
Join Dell Affiliate Program
This is the second affiliate offering on TechSoup (the first was access to discounts through JourneyEd). Your feedback on both programs continues to help us better understand how to communicate about these discounted solutions, and it will help us refine these offers and future similar offers.
Thank you for caring enough to give us your feedback and suggestions — you are making us better, and you can't imagine how much we appreciate the help.
So please keep the suggestions coming, and if you've found this offering helpful, I'd appreciate it if you would be willing to post those results, so others can learn from your experiences too.
We couldn't do it without you!
Gayle Samuelson Carpentier
Chief Business Development Officer (leading new donation/discount program development since 2001)
Editor's note: This post was updated on May 3, 2017.
We usually purchase our Dell computers from a local vendor who will work on them during their warranty period and they get reimbursed from Dell. They have indicated that if we purchase these through TechSoup, they would not be able to do the warranty work on them and get reimbursed. So, my question is if we have a problem and they are under warranty, what is the process for getting them taken care of? And how long would it take?
Our chief business development officer, Gayle Samuelson Carpentier, has reached out to Dell to ask your questions. We'll respond with more details ASAP.
Here is the response we've received from Dell: "The member would still have support on their hardware through Dell. The only difference is they would have to call Dell for support, and Dell would dispatch someone for a fix."
p.s. ccwichita, here is some additional information from Dell: "Depending on the system warranty you purchase with your system will dictate your response time for warranty claims. Most of the Business class hardware is next Business Day on-site service. We even offer up to 2hr response time mission critical support services on our servers and storage products. Some of the lower price band systems are mail in warranty, so be sure to check your warranty options at check out :)"
Our Computer Club is registered as a 501(c)3 nonprofit. Are our club members eligible?
YES by the rules covering the Dell program you can indeed share the access information with your members. Just remind them that the code will expire in one year, and you'll need to renew this to get access during a second year.
Does the quoted 40 percent discount for Precision workstations include the Precision mobile workstations? If not, at what discount level are these priced?
How can you state 35% off select OptiPlex PCs and then show, as an example, a low end OptiPlex 3020 on which the savings at only 11.67%.? Similarly, the other examples you give also show dramatically smaller discounts than what you state up front.
I have tried to be as detailed as possible, and because Dell itself may discount items on their own website, I'd noted the discount against the best available public price rather than the easier "retail value" - I know I'd want to see the real world savings, and that's what I've tried to research and publish here. Does that help?
The examples listed show only discounts of 10-15%. Where's the claimed 35-40%?
Apologies to everyone - the above samples are from the LAST QUARTER updates and DO NOT reflect the current quarter discounts which began at the top of August. I do wish the Dell site allowed all of you access without also allowing you the rights to order (but it does not). We hope to get adjusted samples up for you early next week. 5:32pm Wednesday, August 10, 2016.
How does the Western States Contract Pricing -- which we already use working directly with Dell -- play into the Dell Affiliate Program pricing?
Our trustees use Dell laptops for foundation and personal business. My question is whether the Dell Affiliate discounts are available for Dell replacement batteries (i.e. parts as well as "hardware")? The posted price for Dell batteries is around $100. I hesitate to look for other brands (e.g. generics made in China) because of doubts about their quality and performance. I prefer to buy manufacturer's replacement parts. Thanks Jim Posner (Posnerplus@gmail.com)
YES happy to report that there are a huge array of batteries on the site, but the savings on them now is a flat 5% off retail. Hope this helps. Thanks for writing!
If you can provide some contact information, we can connect you with our account representative, who can compare benefits and guide you to where your best savings would be. There's also an 800 number on the Dell website that you'd have access to after paying the admin fee that would be able to answer these type of questions.
This work is published under a Creative Commons Attribution-NonCommercial-NoDerivs 4.0 International License.
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