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This blog post is part of a series focused on managing accounts at TechSoup.org.
Updated on 10/15/2015
After you have completed the registration process (outlined in the blog post TechSoup 101: Registration), TechSoup will review and validate your information, and qualify your organization if possible.
If we require additional information, we will reach out by email at the address provided as part of your organization's information. The following documentation may be requested in order to complete the qualification process:
Please look for emails from TechSoup Customer Service in case we need additional information to complete your qualification. In order to ensure that our Customer Service staff are able to focus on the support of the product donation programs, we do not recommend sending documents that are not explicitly requested.
After you have completed registration, you can check on your organization's qualification status any time through your TechSoup profile. Qualification can take up to 10 business days. If it has been more than 10 days and your organization is still pending qualification, you can contact Customer Service for an update.
Here's how to check the qualification status via your profile:
Organizations can begin placing donation requests immediately after the organization registration is complete. Qualification must be complete before requests can be fulfilled.
If you'd like to keep on top of more of TechSoup's happenings, sign up for one of our regular newsletters on our home page (see the Subscribe button in the lower right-hand corner).
Image: mistersnappy / CC BY-NC-SA
Autumn Teeter | Forum Moderator for TechSoup Customer Service
I need help with the qualifying documents. The PDF of the check list links to examples that are not found on the new version of your website.
None of the above links, link to documents. I receive an "Error 404" and the following statement: We Couldn’t Find the Page You’re Looking For.
We are still working on correcting a few links on the site, including the examples on this PDF. Hopefully the following information will help. If you have additional questions, please call Customer Service: www.techsoup.org/.../contact-us
If the name or shipping address differs from the information provided on the 501(c)(3) determination letter, we will also need a clarification letter on your organization's letterhead which lists the TechSoup account information, the information on the determination letter, a brief explanation of why these are different, and a signature. Asking for this clarification letter may seem a bit unusual, but since we are helping to distribute donation programs and our partners need to be certain that the donated products are reaching the nonprofit that is registered, any time the information differs from what the IRS has on file we need to have something in writing that states what the differences are and why.
I sent all of the documents requested via e-mail and would lke to know how long does the qualification process takes. It keeps coming as pending qualifications. Thank you for your reply.
I represent American Legion Post 178 in Frisco, TX. We are a 501-C(19) Veterans (non-profit) organization. We would like to register our organization with you but are unable to do so on your web site. Do we qualify as a non-profit under your rules? Please advise. email@example.com
At this time, only 501(c)(3) organizations and public libraries can qualify for donated products available through TechSoup. It may be worth your while to check with the IRS to see if your organization could apply for and switch to 501(c)(3) status.
I also recommend that you check out our Quick Guide to Discounted programs. We have details about several programs offering discounts to nonprofits. www.techsoup.org/.../quick-guide-to-discounted-software-programs
I need a link to the qualification documents cover sheet/checklist.
We applied for qualification back when we were being fiscally sponsored by another 501(c)(3), andwere rejected. We have since received our 501(c)(3) from the IRS. Our organization is listed as disqualified on TechSoup and I can't figure out how to request a reevaluation and fix this. Help! When I click on the suggested links I get "access denied" Thank you.
Hi MAKEIT, I would recommend that you call or email our Customer Service. Call 1-800-659-3579 or send an email via our web form at www.techsoup.org/.../contact-us
Our annual budget has changed dramatically. We now have an annual operating budget of over $6,000,000.00. We would like to participate in Boost at that level, but cannot currently change the annual operating budget information. What can you do to help us get this change made?
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