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As some of you may remember, we had reduced our phone service hours around the holidays due to a bit of a backlog of work to get through. (We can be very popular, you know!) Over the holidays we were able to answers almost everyone's questions and begin the year with a clean and fresh start. It seems that since then, our popularity has only increased ' and so has the volume of calls, emails, and faxes.
We'd like to assure everyone that we are doing our best to help every nonprofit or library that contacts us as soon as we are able to but for now our call times and fax and email response times are much longer than usual and will likely remain so while we are bringing some fabulous new customer service representatives up to speed. It may take up to 3-4 weeks to respond to your email requests and 1-2 weeks to process documentation.
If you have an urgent issue (grant deadlines, order cancelations and changes, or similar time-sensitive requests) please call us 8 a.m. - 5 p.m. Pacific time, Monday through Thursday and 8 a.m. - 12 p.m. Pacific on Fridays. If your request is not urgent, we will respond to emails and all other forms of communication as soon as we are able to!
Thank you for your patience!
Below are some links that should be helpful in answering many of your questions:
Photo: Life As Art
Autumn Teeter | Optimization Analyst for TechSoup Client Services
Request # 652051 Upstate NY MGFA Chapter. Microsoft Product ID Ls 45114 (2) & 45112 (1) both CD's. your email and microsoft email stated they were shipped10/27/11 has not arrived. The G-40959 Acrobat X Pro was wired and received. Barry Levine Chair Myasthenia Gravis Upstate NY Chapter, 14 Summit Rd Delmar NY 12054 ?
Hi Blevine,
We are currently experiencing a fulfillment issue with installation disks for Office 2010 Standard and Professional Plus Service Pack 1 products. Organizations who placed donation requests for these products between October 24 and November 15, are able to download the software from the Volume Licensing Service Center website. The SP1 updates can easily be downloaded after installation by clicking on File, Help and Check For Updates. We will email organizations who requested disks when more information is available.
Thank you for your understanding and please let us know if you have additional questions.
Autumn
TechSoup Client Services